Luxury Hotels Wordwide - Langham Hotels International
 
 
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Job Details
Job Ref. No. Hotel Department Position Last Application Date
ECHE-0055-14 Eaton Chelsea, Toronto Food and Beverage Market Garden Attendant - Part Time 07 Feb 2015
Job Summary
.

The Market Garden Attendant is the face of the Market Garden and is responsible for creating a warm and welcome atmosphere for all our guests, with the key aim of retaining and attracting new customers. He/she ensures that the restaurant is properly maintained, including clearing tables and maintaining adequate stock at all stations at all times. The Attendant displays a positive attitude, providing excellent guest service with the aim of creating warm memories. The Attendant shows a "can do" attitude to provide guest satisfaction and a pleasant dining experience in the Market Garden. Attendants may be trained as cashiers and as Express|o kiosk attendants.

MyGuest

  • Greets all guests with a friendly smile

  • Creates warm memories for guests by providing quick, friendly, and personal service.

  • Initiates dialogue and develops rapport with guests by learning their names; engages guests in conversation.

  • Generates guest satisfaction; responds appropriately with a "can do" attitude to guest concerns.

  • Assists any guest that may require assistance (i.e. families, people with disabilities, elderly).

  • Answers any guest questions or directs them to someone who can assist them.

  • Communicates guest complaints/concerns to manager on duty.

  • Ensures proper amount of stock at all stations at all times.

  • Reports all lost and found items to Manager in a timely manner.

  • Ensures that stations are set up properly and that side duties are performed in a timely manner.

  • Ensures bussing procedures are followed.

  • Proper cleaning and maintenance of all equipment.

  • Maintains the restaurant and seasonal patio so they remain neat and clean.

MyProduct

  • Maintains the highest level of standards for stocking product.

  • Maintains superior product presentation.

  • Educates customer on MyBrand and MyChelsea products and services.

  • Uses suggestive upselling techniques for all products with our guests.

  • Follows all health and safety and sanitation guidelines for all products

MyColleague

  • Communicates with colleagues & leaders to solve problems and improve quality & service

  • Maintains continuous communication with other departments and colleagues (i.e. bar, other cashiers and attendants etc.) during peak business times.

  • Contributes to a positive work environment.

    • Responds appropriately with a "can do" attitude to colleague concerns.

    MyChelsea

    • Makes effort to improve job skills, knowledge and education.

    • Takes ownership of processes and quality improvements.

    • Does what needs to be done without being asked.

    • Follows proper lifting, carrying and pushing techniques.

    • Adheres to and comply with all safety regulations when handling hazardous materials according to MSDS.

    • Uses approved chemicals and safety equipment provided by the Hotel.

    • Respects peers and supervisors by being on time for every shift and extending courtesy to all colleagues.

    • Adheres to the appropriate standards of behavior in the workplace.

    • Performs any additional duties a manager assigns.

    May be trained to work as a cashier or an Express |o Coffee Kiosk attendant.

  • Requirement
    .
    • Good command of the English language; must be able to communicate effectively with colleagues & guests.
    • Strong guest service and listening skills.
    • Handle multiple tasks at one time.

    • Work successfully as part of a team, while under pressure.

    • Operate and use all equipment necessary for Express | o operation.

    • Knowledge of Micros an asset.

    • Move or handle merchandise.

    • Work varied hours/days based on business needs; work overtime as required.

    • Maintain a positive morale and professional attitude.

    • Stand, walk, talk and hear.

    • Frequently use hand and finger motions and reach with hands and arms.

    • Handle
food
and
hot
beverages.

    • Must be able to push carts carrying stock and to stock shelves and product cases.

    • Must be able to stand for long periods of time.
    • Handle food and hot beverages – must possess valid Smart Serve Certificate; Food Handler’s Certificate is preferred.
    . Part time