Luxury Hotels Wordwide - Langham Hotels International
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Job Details
Job Ref. No. Hotel Department Position Last Application Date
ECHE-0048-14 Eaton Chelsea, Toronto Information Technology Network Engineer IT Operations 19 Sep 2014
Job Summary

The Network Engineer, IT Operations provides technical support for the hotel’s network systems. The incumbent analyzes problems, recommends and implements solutions as well as providing technical support on a 24/7 basis.

  • Manage application releases; Automate deployment tasks;
  • Maintain a constant focus on quality, rectifying any minor or major faults or documentation errors as discovered, while working to deadline.
  • Engage in system testing including unit, integration, regression, performance and security testing;
  • Work with the Internal and Outsourced IT organization to ensure the service provider meets business and technology standards and best practices for Server and Storage Infrastructure.
  • Evaluates and reports on performance trends in Infrastructure, working with the application owners and DBAs to understand application growth and roll-out;
  • Report on operations using functional audits and performance monitoring;
  • Create and maintain service catalogues, inventory, diagrams, specifications and configuration item data in document repositories and the computer management database;
  • Perform and assume other duties and responsibilities as required by technology management.

Key Result Areas


  • Work within an understanding of a project management framework to design, plan, test, implement and integrate various LAN/WAN systems, including: network switches and routers, virtual, Wi-Fi, Firewall and internet routing services;
  • Produce system specifications, assist with project planning, documentation and test plans;
  • Ensure all security, data-protection and data-privacy requirements are met to the best level possible;
  • Develop, deliver and maintain documentation pertaining to the administration, end-user support and technical management.

Customer Satisfaction


  • Collaborate with senior colleagues, contributing to the daily operations of infrastructure (wide, local and metro area networks, Internet);
  • Coordinate resources and provide hands on technical expertise to diagnose and resolve incidents or problems.

Process Improvement/ Productivity

  • Coordinate and control services throughout the supply chain and with colleagues to maintain regular programs for system patching, upgrades and enhancements.


Working Experience

  • 5+ years experience of managing the delivery of enterprise class technical environment which is subject to internal and external audit.
  • 5+ years experience deploying and supporting enterprise class technology specifically or equivalent to Windows Server, Oracle DB, Virtualization (VMware),  SAN , Local and Cloud Backups (Backup Exec / Symantec Net Backup);
  • 5+ years experience of managing the delivery of enterprise class technical environment which is subject to internal and external audit.
  • Solid practical experience or knowledge of Internet / Networking technologies including as many of the following as possible, Ethernet, advance TCP/IP ( OSPF, BGP etc.), routing, firewall, switches, VPNs, Wi-Fi, Mail servers, DNS, OS Servers ( Windows 2203 / 2008,MS  SQL, Oracle),
  • End user and integration experience with network management, monitoring and operations tools, such as Microsoft Active Directory, Group Policy and other 3rd party software.



  • Knowledge of Firewall, Switches, WAP, Routers Network Environment.
  • Technical knowledge background and abilities including experience with current Windows Operating Systems, Microsoft Office, SharePoint, VPN, CCTV, and hospitality industry applications
  • Familiar with established standards such as ITIL.
  • Working knowledge of current hardware, protocols and standards, including:
  • HP3 PAR, Cisco, HP/Dell /, BM Services, UPS, Rack Systems – Manufacturer Certifications an asset;
  • TCP/IP, OSPF, BGP, VLANs and subnetting, Routers, Switches, Acces Points.



  • Related undergraduate college degree or equivalent work experience,
  • Required certifications include: CCNA, MCSE, VMWare


Soft Skills

  • Exceptional team player with a customer service driven attitude;
  • Ability to work extended hours, including evenings or weekends when required.
  • Constantly seeks to suggest and implement improvements to work processes.



  • Ability to communicate effectively (written & verbal) in English  
  • Physical Requirements
  • Ability to sit or stand for prolonged periods of time
  • Ability to lift up to 50lbs
. Full time