Luxury Hotels Wordwide - Langham Hotels International
 
 
-- Language --
 
Job Details
Job Ref. No. Hotel Department Position Last Application Date
ECHE-0047-14 Eaton Chelsea, Toronto Security Security Officer (Full Time) 03 Aug 2014
Job Summary
.

The function of the Security Officer is to protect the life and the property of guests, employees and patrons.

·         Works on projects as selected personally or as assigned by management.

·         Maintains the security office in a clean and organized fashion.

·         Assists in training new security officers and makes recommendations for improvements to the on-line trainer or his/he supervisors.

·         Communications with other employees to establish working environment.

·         Maintains close liaison with local Police, Fire department and Ambulance to assist guests/ employees and management with any requirements.

·         Attends security meetings and special courses for development.

·         Assists with locker inspections and fumigation when requested.

·         Makes sure all incident reports are completed upon shift complex.

·         Conducts a full building inspection once per week. Follow up on this report to be done once per week as well.

·         Is on call to cover emergencies in the hotel as required by management.

·         Performs other tasks as assigned by management.

 

Business

·         Maintains active files on trespassers and undesirables.

·         Maintains accurate security logs.

·         Attends internal meetings to address possible concerns in regards to special conferences as assigned.

·         Maintains the security files up date.

 

Customer Satisfaction

·         Maintains a good working relationship with his/her co-workers and ensures all information related to the hotel is handed over the next shift.

·         Works in conjunction with the Manager, Guest Services in regards to employee/guest loss, theft and illness, accident and damage occurrences.

·         Ensures all guest correspondence is handled within 15 days on the original concern. Maintains active files on these follow-ups.

 

Process Improvement/ Productivity

·         Inspects the hotel areas for safety violations during the shift or on special assignments.  Follow up on discrepancies.

·         Attends court and other legal proceedings related to the hotel when so required and keeps files on results of these appearances.

·         Maintains control of all forms needed in the security department and informs the security supervisor of any discrepancies.

·         Complies with Hotel and Company policies and Procedures as well as Health and Safety policies.

 

 
Requirement
.

Education

·         Must have Private Investigators License.

 

. Full time